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Política de privacidad
Privacy Policy

This privacy policy applies to the Express Me app (hereby referred to as "Application") for mobile devices that was created by Express Me (hereby referred to as "Service Provider") as a Commercial service. This service is intended for use "AS IS".

Information Collection and Use

The Application collects information when you download and use it. This information may include information such as;

  • Your device's Internet Protocol address (e.g. IP address)
  • The pages of the Application that you visit, the time and date of your visit, the time spent on those pages
  • The time spent on the Application
  • The operating system you use on your mobile device
  • Media uploaded by you through the Application.

The Application does not gather precise information about the location of your mobile device.

The Application collects your device's location, which helps the Service Provider determine your approximate geographical location and make use of in below ways:

  • Geolocation Services: The Service Provider utilizes location data to provide features such as personalized content, relevant recommendations, and location-based services.
  • Analytics and Improvements: Aggregated and anonymized location data helps the Service Provider to analyze user behavior, identify trends, and improve the overall performance and functionality of the Application.
  • Third-Party Services: Periodically, the Service Provider may transmit anonymized location data to external services. These services assist them in enhancing the Application and optimizing their offerings.

The Service Provider may use the information you provided to contact you from time to time to provide you with important information, required notices and marketing promotions.

For a better experience, while using the Application, the Service Provider may require you to provide us with certain personally identifiable information, including but not limited to Email. The information that the Service Provider request will be retained by them and used as described in this privacy policy.

Third Party Access

Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. The Service Provider may share your information with third parties in the ways that are described in this privacy statement.

Please note that the Application utilizes third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by the Application:

The Service Provider may disclose User Provided and Automatically Collected Information:

  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • with their trusted services providers who work on their behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
Opt-Out Rights

You can stop all collection of information by the Application easily by uninstalling it. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

Data Retention Policy

The Service Provider will retain User Provided data for 2 years after account deletion. If you would like to request immediate deletion of your User Provided Data, please visit https://expressme.nl/en/delete for instructions on how to submit your deletion request.

Children

The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 13.

The Application does not address anyone under the age of 13. The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. In the case the Service Provider discover that a child under 13 has provided personal information, the Service Provider will immediately delete this from their servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact the Service Provider (info@expressme.nl) so that they will be able to take the necessary actions.

Security

The Service Provider is concerned about safeguarding the confidentiality of your information. The Service Provider provides physical, electronic, and procedural safeguards to protect information the Service Provider processes and maintains.

We use AES-256 encryption for the storage of all media. Access is limited to authenticated users via modern protocols (such as OAuth 2.0, OpenID Connect, and JSON Web Tokens) and explicitly authorized Express Me administrators, if necessary for maintenance.

Data Breach Notification

In the event of a data breach, we will assess the risk and report it to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) within 72 hours if necessary. If the breach is likely to result in a high risk to your rights and freedoms, we will inform you directly without undue delay.

Changes

This Privacy Policy may be updated from time to time for any reason. The Service Provider will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

This privacy policy is effective as of 2025-12-22

Your Consent

By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us.

Contact Us

If you have any questions regarding privacy while using the Application, or have questions about the practices, please contact the Service Provider via email at info@expressme.nl.

Preguntas frecuentes
¿Qué incluye la cuenta gratuita para profesionales de la salud?
La cuenta de profesional de salud es una cuenta gratuita con acceso ilimitado, diseñada especialmente para profesionales de la salud como logopedas. Con esta cuenta, puede demostrar e introducir fácilmente la aplicación a sus clientes, sin necesidad de crear una cuenta separada para cada uno.
¿Cómo solicito una cuenta gratuita para profesionales de la salud?
El proceso es sencillo: primero, cree una cuenta de Express Me con su correo electrónico de trabajo. Esto inicia automáticamente un período de prueba gratuito de 90 días. Luego envíe un correo electrónico a info@expressme.nl con la dirección de correo electrónico con la que se registró. Convertiremos su cuenta en una cuenta gratuita de profesional de salud con acceso ilimitado. No hay costos ni compromisos.
¿Qué sucede cuando termina el período de prueba gratuito de 90 días?
Al finalizar el período de prueba, el acceso se detiene automáticamente. No se solicita información de pago por adelantado, por lo que no hay ningún compromiso. Solo si desea continuar después de la prueba, elige una suscripción e introduce sus datos de pago. Para consultar los precios actuales, visite nuestra página de precios.
¿Cómo puedo pagar con iDEAL o Bancontact?
Además del pago a través de la App Store o Google Play, también puede pagar a través de nuestra plataforma. Vaya a platform.expressme.nl e inicie sesión con la misma cuenta que usa en la aplicación. Seleccione su organización haciendo clic en las flechas del lado derecho. Luego haga clic en "Start subscription" y elija su método de pago preferido, como iDEAL o Bancontact.
¿Los costos son reembolsados por los proveedores de seguros de salud?
Actualmente, la aplicación aún no es reembolsada por los proveedores de seguros de salud. Sin embargo, planeamos tomar medidas en el futuro para hacer posible el reembolso a través del seguro de salud. Esto está incluido en nuestra hoja de ruta a largo plazo para el desarrollo posterior de la aplicación.
¿Será posible agregar funcionalidades específicas a la aplicación en el futuro?
Si tiene necesidad de funcionalidades específicas, le invitamos a contactarnos en info@expressme.nl. Estamos trabajando activamente en el desarrollo continuo de la aplicación, y sus comentarios nos ayudan a asignar nuestro tiempo de desarrollo de la manera más eficiente posible para las funcionalidades que mejor se adapten a sus necesidades.
¿Cómo puedo agregar más voces a la aplicación Express Me en iOS?
Express Me utiliza las voces del sistema disponibles en su dispositivo. Para agregar más voces, debe descargar voces adicionales a través de los ajustes de iOS:

1. Abra la aplicación Ajustes en su iPhone o iPad.
2. Vaya a Accesibilidad.
3. Seleccione Contenido leído en voz alta.
4. Toque Voces.
5. Seleccione el idioma deseado (por ejemplo, Español).
6. Elija una voz y descárguela. También hay variantes mejoradas y premium disponibles.
7. Reinicie la aplicación Express Me para que las nuevas voces puedan cargarse.
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